Korean-market products. Clear support terms.
Our products are new, unopened and unactivated Korean-market units. U.S. DJI manufacturer warranty coverage and DJI Care Refresh enrollment are not available for these units. After-sales support is arranged through JND Supply & Co.; repairs require shipment to South Korea.
Initial defect: contact us within 7 days
Report an initial defect within 7 calendar days of delivery. Eligible exchanges are handled in South Korea. We provide a return label and shipping instructions and pay both return and replacement shipping. Opening the package to discover the defect does not exclude an eligible initial-defect exchange. Contact us before shipping. If your item arrives damaged, contact us promptly with your order number and photos of the product and packaging. Damaged or defective items must be sent to South Korea using the return label and instructions we provide after approval, not to the U.S. warehouse. We will confirm the applicable resolution and shipping costs before shipment; eligible initial-defect exchanges have both-way shipping paid by us.
Change of mind: unopened returns within 15 days
Request a change-of-mind return within 15 calendar days of delivery. Products must remain unopened, unused and unactivated, with their original packaging and contents. Approved change-of-mind returns go to our U.S. warehouse in Virginia. The return address is provided privately after approval. Contact us with your order number for return approval and instructions before shipping. You must arrange and pay for return shipping and hand the parcel to your carrier; we do not provide a return label for change-of-mind returns.
Paid repairs through South Korea
For faults that develop during use, contact us to arrange a paid repair in South Korea. After approving the return, we provide a return label and shipping instructions. The customer pays repair charges and shipping both ways; providing a label does not make a paid repair or its shipping free. We explain the process and available costs before shipment, and repair work proceeds only after you approve the quote. Timing depends on diagnosis, parts and international shipping and is confirmed for each case.
How repair support works
- Contact us with your order number, model and a description of the fault. Photos or video help us assess the issue.
- Receive return authorization, our return label and shipping instructions before sending the product to South Korea. For paid repairs, we confirm the customer-paid shipping costs before shipment.
- We assess the product and provide a repair quote for your approval.
- After approval, the repair is completed and the product is checked before shipment back to you.
Wholesale orders
Wholesale: 5 or more drones, mixed models welcome. Ships from South Korea with free shipping to the contiguous U.S.; we cover import duties and customs clearance charges. Dispatch timing is confirmed with the quote. The same return and initial-defect exchange terms apply.
Start a support request on WhatsApp
You can also use the store chat or email dwstore130@gmail.com. We respond as promptly as possible.