退款政策

Returns & Refunds

Contact JND Supply & Co. on WhatsApp at +82 10-7512-1757 before returning any item. Please include your order number and the reason for your request. Returns require prior approval.

Change-of-Mind Returns — Within 15 Days

You may request a change-of-mind return within 15 calendar days of receiving your order.

Items must be unopened, unused and unactivated, with all original seals, packaging, accessories and included contents intact. Proof of purchase is required.

Approved change-of-mind returns must be shipped to our designated U.S. return address, which we provide privately after approval.

You are responsible for arranging and paying for return shipping and handing the parcel to your chosen carrier. We do not provide a return label for change-of-mind returns.

Initial Defects — Report Within 7 Days

If your product has an initial defect, contact us within 7 calendar days of delivery. Include your order number, a description of the issue, and supporting photos or videos where possible.

Eligible initial-defect exchanges are handled in South Korea. We provide a return shipping label and cover both the return shipping and the shipment of the replacement.

Opening the packaging to discover an initial defect does not disqualify an otherwise eligible exchange. Please follow our instructions and do not send defective products to the U.S. return address.

Damaged or Incorrect Items

Inspect your order upon arrival. If an item arrives damaged or you receive an incorrect item, contact us promptly with your order number and photos of the item and packaging. We will review the issue and provide instructions for resolving it before you return anything.

Repairs After Use

Faults or damage that develop during use can be assessed through our paid repair service in South Korea.

Repair charges and shipping costs are confirmed before you proceed. A return label may be provided for an approved repair, but this does not mean that repair services or shipping are free. Repair work proceeds only after you approve the quote.

Our products are Korean-market units. U.S. DJI manufacturer warranty coverage and DJI Care Refresh enrollment are not available for these units. After-sales support is arranged through JND Supply & Co.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us on WhatsApp.

Wholesale Orders

The same change-of-mind return and initial-defect exchange terms apply to wholesale orders. Please obtain return approval and destination instructions before shipping.

Contact

WhatsApp: +82 10-7512-1757

Support hours: Monday–Friday, 9:00 AM–6:00 PM Korea Standard Time (UTC+9), excluding South Korean public holidays.

These terms do not limit any rights you may have under applicable consumer protection laws.