Shipping policy

Shipping Policy

Delivery Area

JND Supply & Co. currently ships to the contiguous 48 United States and Washington, D.C.

We do not currently ship to Alaska, Hawaii, U.S. territories or destinations outside the United States.

Retail Orders — Ships from Virginia, USA

Retail orders are fulfilled from our warehouse in Virginia, USA.

  • Shipping fee: Free shipping to eligible destinations.

  • Carrier: UPS express service.

  • Dispatch: Within 2 business days after payment is confirmed.

  • Transit time: Typically 1–3 business days after dispatch.

  • Signature: Required upon delivery for every shipment.

Dispatch time and transit time are separate. Please allow up to 2 business days for dispatch, followed by the estimated 1–3 business days in transit. Saturdays and Sundays are excluded from these estimates.

Delivery dates are estimates, not guarantees. Carrier holidays, severe weather and other service disruptions may affect delivery.

Tracking Your Order

Once your order has shipped, we will provide tracking information so you can follow its progress and prepare to sign for delivery.

Wholesale Orders — Ships from South Korea

Wholesale drone orders start at 5 units, and different models may be combined to meet this minimum.

Wholesale orders ship from South Korea, rather than our U.S. warehouse. Free shipping is available to the eligible U.S. destinations listed above. We cover import duties and customs clearance charges for these wholesale shipments.

Product availability, dispatch timing and estimated delivery timing are confirmed in your quotation before payment. The retail dispatch and transit estimates above do not apply to wholesale orders. International transit and customs processing can affect delivery timing.

Signature confirmation is required upon delivery.

Delivery Address

Please enter a complete and accurate shipping address, recipient name and contact phone number at checkout.

If you notice an error, contact us immediately. Address changes are subject to confirmation and may not be possible once an order has been processed or dispatched.

Delivery Problems

If your shipment is delayed, arrives damaged or is marked as delivered but cannot be located, contact us on WhatsApp with your order number and tracking details. For damaged shipments, please retain the packaging and provide photos so we can investigate.

For returns, exchanges and repair shipments, please refer to our Returns & Refunds Policy and contact us for approval and instructions before sending any item.

Contact

WhatsApp: +82 10-7512-1757

Our support team is based in South Korea and responds Monday–Friday, 9:00 AM–6:00 PM Korea Standard Time (UTC+9), excluding South Korean public holidays.

You may send a message at any time. We respond as promptly as possible during our operating hours.